Frequently Asked Questions

Everything you need to know about shopping with Nelsons.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

At Nelsons, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental impact.

Can I track my order?

Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.